Easter Weekend

Once again it was a blessed and fruitful Easter weekend. Most shops experienced one of the busiest weeks of the year during this time. Gotta give thanks… Now the good… We experienced a steady client flow all week, several new clients who heard about us came thru, the tips were big, and posted a top 10 Saturday. I also reconnected with some good former clients who did not know my new address.
The bad… appointments vs. walkins… I gotta take the blame for this one. When you walk in our shop, apparently it’s not clear that we accept both walkins and appointments. A few appointments got out of their cars and walked right in our chairs; to the dismay of some clients. One regular client walked out super pissed cause I had an appointment even though he was waiting for a while. One suggestion I will try is to put a sign informing clients that others may have appointments so “check with your barber when you walk in.” I need my barbers out there to tell me what works for them…
The ugly… The cable was almost cut off… Guess who forgot to pay the cable bill? It was a full shop, everybody watching the NBA and a big notice flashes on the screen and says, “Pay your cable bill or you will be disconnected.” Everybody in the shop then looks at me…. REAL EMBARRASSING.

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